No Shows. Your Food Allergy Consultant will make 3 attempts to contact you at the phone number you specify (or via the method agreed upon if you are located outside the US). Please note: Your Allergy Consultant will call you from a blocked/private number. If you don't not answer after the 3rd attempt, your appointment will be canceled as a No Show. You acknowledge that if you are a No Show, you will only be eligible to be refunded 50% of the cost of your paid consultation. If you are a No Show for a prepaid phone consult, your prepaid consult will be marked as used, and you will be required to purchase a phone consult if you would like one in the future.

Cancellations. You may cancel or reschedule your appointment up to 24 hours before your designated appointment time by using the button in your confirmation or reminder email, or by emailing us at hello@emilynolan.com. If you cancel or reschedule within the 24-hour window, you will only be eligible to be refunded 50% of the cost of your paid consultation. If you have scheduled a prepaid phone consult, your prepaid consult will be marked as used, and you will be required to purchase a phone consult if you would like one in the future. These cancellation policies apply to all phone consults booked within 24 hours of the appointment time.

Not for Medical Use. You acknowledge and agree that the Products and Services are not intended for or certified for medical use. Emily Nolan makes no warranty or representation that the use of the Products or Services (with or without any third-party product or service) or the information provided to you by our Services or any Content found on the Services constitutes medical treatment or medical advice. Taking Emily Nolan's customer care and sleep consultants cannot be considered a medical resource. If you have an emergency or a medical concern, it is your responsibility to seek medical assistance. You agree to consult your pediatrician and follow the guidelines set forth by the American Association of Pediatrics before purchasing or beginning any of our online courses or resources.

Indemnification. To the fullest extent permitted by law, you agree to defend, indemnify, and hold Emily Nolan, its officers, employees and consultants, harmless from and against any damages, claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from your or your Authorized Users’ use of the Products, Licensed Content, Website or Services, including negligence and willful misconduct.

Please note that our calls may periodically be recorded for training purposes only. Phone consults, whether purchased separately or used as part of a prepaid package, are non-refundable.